Answers for renting safely on O’Rentify

Finding the right rental

Use Search to filter by location, rental type, price, property type, bedrooms and other available features. Open a listing to review its photos, rental period, price, availability, features and O’Rentify workflow status.

• Renting covers homes and supported rentable items.
• Short-time apartment and hotel listings can use daily or weekly pricing.
• A reserved listing cannot be rented by another customer until its reservation ends or is cancelled.

Physical or virtual inspection

A physical or virtual inspection is required before continuing to the tenancy contract. O’Rentify coordinates the inspection between the customer and the listing side to reduce fraud and prevent customers from being diverted outside the platform.

• Choose an available inspection method and time.
• The request can be cancelled only while the cancellation window remains open.
• After a successful inspection is confirmed, the rental workflow can continue.

Reserving a listing

A reservation temporarily holds an available listing for the selected eligible period. The platform calculates the charge from the reservation rate configured on the listing.

• The reservation charge is deducted from the customer wallet.
• The money remains visible in escrow while the reservation is active.
• Cancellation and refund eligibility depend on the displayed deadline and reservation state.

Rental application and digital contract

After inspection, the customer completes the step-by-step rental application. Information provided is used to prepare and manage the digital tenancy agreement. Review names, dates, occupancy details and declarations carefully before submitting.

Wallet, payment and escrow

Rental and reservation payments must be completed through the O’Rentify wallet and recorded workflow. Eligible funds are held in escrow until the applicable approval or release condition is satisfied.

• Never pay a lister, agent or landlord privately.
• Check your wallet balance before beginning a paid step.
• Use the transaction reference when contacting support about a payment.

Identity verification and withdrawal

Withdrawal may require successful identity verification and a fresh OTP confirmation. Never share your password, OTP, NIN, BVN, banking password or full card details with another user.

Lister guidance

Listers must publish accurate information, set the correct rental and reservation charges, keep availability current and confirm workflow events honestly. Customers must not be contacted for private payment or moved outside O’Rentify.

Getting support

For faster assistance, include the property reference, rental case or reservation reference, transaction reference and a clear description. Do not include passwords, OTPs or sensitive banking credentials.