Account and verification
For sign-in, phone verification, password recovery or identity-verification problems, include the email or phone number connected to your account. Never send your password or OTP.
CUSTOMER SUPPORT
O’Rentify guideHelp when you need it
Get assistance with accounts, listings, inspections, reservations, contracts, wallet activity and safety concerns.
Rental and reservation support
Provide the property reference and rental case reference shown in your account so the support team can locate the correct workflow.
Payments and wallet issues
Include the transaction reference, amount, date and payment channel. Do not email full card details, banking passwords, OTPs or private API credentials.
Report fraud or unsafe content
Report suspicious payment requests, impersonation, false ownership claims or unsafe listings immediately. O’Rentify may restrict activity while the report is reviewed.
Contact O’Rentify support
Email the support team with a clear description and the relevant reference number.